Q. How long does a windshield installation take?

  A. Generally, a windshield installation will take approximately 1 hour. We also require that the vehicle sit for 1 hour after installation, which allows the urethane adhesive to cure. No vehicle will be allowed to drive away without proper drying time.  

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Q. What is OEM?

  A. OEM or Original Equipment Manufacturer simply means the parts are certified to be genuine manufacturer parts. This means the auto glass will be the same as what came out of your vehicle. Insurance restrictions may apply. Please call our office to clarify.     

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Q. Can a windshield be installed in bad weather?

  A. Yes, But not outside. Your Auto Glass installer will determine if the weather is too bad to install your glass outside. Rain, snow, cold weather, or high winds may jeopardize the installation of your windshield. If you have any doubts, please ask.  

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Q. What types of auto glass damage are covered by insurance?

  A. Auto glass damage from all causes can be covered by insurance. Your comprehensive insurance covers replacement and repairs to your auto glass with no deductable if you are insured in the state of South Carolina. Auto glass damage resulting from road hazards and vandalism is covered by the comprehensive section of your insurance, while damage caused by moving vehicle accidents is covered by the collision section. Insurance covers all the glass in your car, not just the windshield. Often, insurance companies will waive any applicable deductible if your windshield can be repaired rather than replaced. As a courtesy to our customers, we bill your insurance company directly. You are only responsible for your deductible, if any, at the time of service.  

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Q. Can I get a ticket for a broken Windshield?

A.  Motorists are required to make sure they meet the federal guidelines, which are:

Cracks that are intersected by other cracks in the windshield are not permitted.

Cracks and chips must be smaller than ¾-inch in diameter, and cannot be less than three inches from any other crack, chip or discoloration.

Chips, cracks, and discolorations other than those mentioned above cannot be located within the area between the top of the steering wheel and within two inches below the top edge of the windshield.

The driver’s vision cannot be obstructed by signs, posters or other materials that do not meet the tint guidelines or that are not transparent. Stickers that are required by law are permitted in both the lower and upper corners of the windshield.

It is important to remember that it is up to the ticketing officer’s discretion as to whether any cracks, chips or discolorations are considered unsafe when driving on roadways.